Introduction
is a management software for restaurants with a diverse and comprehensive set of tools that makes it easy to manage and increase revenue for customers
Project
Product Improvement - Solution for Ingredient Preparation Management
Client
Clever Cost
Role
Product Design
Year
2024
We provide a tool that allows users to create sales products, with each sales product comprising various ingredient components.
Issue
Some customers face difficulties in gathering the necessary ingredients to serve meals according to pre-existing sales plans.
Chefs encounter challenges with dishes that require preparing a large number of portions in advance.
We have received a lot of feedback from customers through support emails
We conducted a study in more than 20 restaurants using the Clever Cost system to better understand issues related to ingredient management and meal preparation, especially when facing pre-existing sales plans.
research
Research Objectives:
Identify the level of difficulty restaurants face in gathering the necessary ingredients.
Evaluate the challenges in preparing meals in large quantities and their impact on restaurant operations.
Research results
1. Difficulties in Ingredient Collection:
of restaurants reported that they encounter difficulties at least once a week in gathering ingredients according to pre-existing sales plans.
70%
50%
30%
of restaurant managers indicated that a lack of information and the need to manually calculate the amount of ingredients to prepare often lead to errors.
of restaurants have to make last-minute changes to the menu due to ingredient shortages, resulting in decreased service quality and negatively impacting customer experience.
2. Preparing Meals in Large Quantities:
60% of chefs stated that preparing meals in large quantities is a significant challenge, especially when there is no effective management tool.
60%
40%
of chefs admitted that they have faced situations of ingredient wastage due to preparing too much or not having the correct quantities needed.
3. Impact on Restaurant Operations:
of restaurants found that issues with ingredient collection and meal preparation negatively affect their daily operations.
80%
65%
of restaurant managers noted that addressing these issues consumes a lot of time and resources, reducing overall operational efficiency.
UI Design
User persona
Name: Huy Nguyen
Age: 35
Position: Warehouse Manager
Work Experience: 8 years in warehouse management
Goals:
• Ensure that the warehouse always has enough ingredients to meet sales plans.
• Minimize waste from spoiled or expired ingredients.
• Increase warehouse management efficiency through the use of modern technology tools.
Pain Points:
• Manually calculating the necessary amount of ingredients, leading to errors and shortages.
• Spends a lot of time on daily ingredient preparation tasks
Needs:
• Have more time to do other tasks.
• Avoid errors from manual calculations.
Name: Charlie Shan
Age: 28
Position: Chef
Work Experience: 5 years as a chef in reputable restaurants
Goals:
• Prepare dishes according to pre-set plans and ensure consistent food quality.
• Optimize cooking time and processes to serve customers quickly.
• Reduce ingredient waste during the cooking process.
Pain Points:
• Lack of tools to support preparing large quantities of food, leading to inconsistency in dish quality.
• Difficulty adjusting recipes when there are changes in the number of servings or when ingredients are insufficient.
• Manually calculating the amount of ingredients needed for each dish, which can lead to errors and waste.
Needs:
• A recipe management tool with detailed instructions and automatic adjustment of ingredient quantities based on the number of servings.
• More time to focus on other tasks.
• Minimize food waste.
Solution
Provide a feature that aggregates all necessary ingredients according to pre-set plans.
Offer a printing feature.
Provide printing options tailored to different needs, such as preparing or cooking.
Organize information appropriately for each specific use case.
User flow
Sale items
Plan
Sale items
Groups
Custom products
Sale items data
Change serving
Printing option
Thanks for scrolling
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